Can't uninstall CUPC (Cisco Unified Personal Communicator) 8. SCCM 2. 00. 7Thank you Henrik, I just tried that (new package no source files, new program with the command line),but no luck I get this error message. The operating system reported error 2. The system cannot find the file specified. Additional program properties: Command line: msiexec.
Cisco Unified Presence 8 Training. Deskphone control used to work with CUPC 8.5. DB:2.85:Cupc - Unable To Change Status, Tftp Download Failed On Windows Vista 9d. Download Speedup My PC to find out what is affecting PC performance If you think this is a driver issue. Greetings, The 3rd maintenance release of CUPC, CUPC 8.5(4), is now available on Cisco.com. Symptom: There are some registry key settings that need to be configured for CUPC features such as SSO that can be applied via the Group Policy settings for the ADM.
UC clients: CUCI-Lync and CUPC versions 8.5. 22 Comments Posted by LuisR on 07/02/2011. Cisco announce that Cisco UC Integration VMware Horizon with Unified Communications and Real-Time Audio-. VMware Horizon With Unified Communications. 8.0.x, 8.5, 8.6 and 9.0 Cisco UC. CUPC 8.5 Data Sheet - Download as PDF File (.pdf), Text File (.txt) or read online.
Release Notes for Cisco Unified Personal Communicator Release 8. Table Of Contents. Release Notes for Cisco Unified Personal Communicator Release 8. Contents. Introduction.
System Requirements. Network Requirements. Voice over IPNetwork Ports Used by Cisco Unified Personal Communicator. Routing Access Control Lists. Network Address Translation. Server Requirements.
Required Servers. Recommended Servers. Client Computer Requirements. Hardware Requirements. Software Requirements. Virtual Desktop Infrastructure (VDI) Support.
General Platform Requirement Notes. Codecs for Use with Cisco Unified Personal Communicator. Compatibility Notes. Cisco Unified IP Phone Requirements. About Audio and Video Quality. Related Documentation. New and Changed Information.
Release 8. 5(6)Release 8. Release 8. 5(3)Release 8. Release 8. 5(1)Installation Notes. Time Required to Install. Installing Cisco Systems Network Protocol. Installing Cisco Unified Personal Communicator Using MSIInstalling the Microsoft Visual C++ 2.
Redistributable Package. Using Translation Patterns Instead of Application Dialing Rules. Removing Cisco Unified Video Advantage. Cisco Unified Personal Communicator Deployment Executable File. Windows Installer (MSI) File.
Deployment Options. Installing Security Certificates on Client Computers for Client Services Framework (CSF)Enabling Availability Status for Microsoft Office Users. Limitations and Restrictions.
Important Notes. Desktop Phone Mode Error. DSCP Packet Marking. Automatic Tethered Phone Selection. Preferred Audio and Video Device Selection. Automatic Server Discovery.
Dial via Office. Enhanced Directory Integration. Configuration. Security.
Photo Retrieval. Forced Authorization Codes Support. Client Matter Codes. TLS and SRTP Support.
Cisco VPN Client and CAST video. Cisco VT Camera II Support on Windows 7 6. Enhanced Directory Integration Functionality and Cisco Unified Personal Communicator. Cisco Unified Communications Manager 6. Conference Participant Lists.
Other Party Hears Cuts or Clips in Audio on a Call. Users Hear Echo on Calls. Voice Messages Show a Duration of Zero. Adding an Audio Call to a Video Call Results in an Audio Call.
Users of Cisco Unified IP Phone 8. Series, and 9. 90. Series Models Cannot Control Desk Phone. JTAPI Error When a Call Is Placed.
Limitation with Shared Lines When Deploying with Cisco Unified SRSTSpecifying Audio Value Names. How Cisco Unified Personal Communicator Determines the Audio Codec to Use on a Call. Chat Slow with Wireless Connection from Some Laptops. Bit Color Quality Might Cause High CPU Usage. Availability Status Not Displayed in Microsoft Office. Uninstalling Microsoft Office Communicator. Overriding the Default Language and Regional Settings Used by Cisco Unified Personal Communicator.
Errors Displayed After Signing In to a Different Cisco Unified Presence Server. Long Meeting Passwords in Cisco Web. Ex Cause Problems. Additions to Deployment Documentation. Configuring Mailstore Server Names and Addresses on Cisco Unified Presence for Secure Voicemail. Before You Start Cisco Unified Personal Communicator as a Desktop Agent Notes on Video. Factors That Affect the Video Capability of Users.
Determining the Bit Rate Required for a Particular Video Capability. Configuring the Bit Rate Capability for Cisco Unified Personal Communicator. How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer. Limiting of Usage of Bandwidth by Users. About Tuning Computers for Maximum Video Performance. Video Troubleshooting Tips.
Users See Video Impairments. Video Conversations with Multiple Displays.
Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone. Camera Troubleshooting Tips.
Some Web Cameras Start When Users Sign In. Poor Sound Quality on the Tandberg Precision. HD USB Camera on Windows 7. Tandberg Precision.
HD Camera Requires Windows Security Update. Caveats. Using the Bug Toolkit Open Caveats. Resolved Caveats. Release 8. 5(6)Release 8. Release 8. 5(3)Release 8.
Accessibility Notes. Obtaining Documentation, Obtaining Support, and Security Guidelines Release Notes for Cisco Unified Personal Communicator Release 8. April 2, 2. 01. 2. These release notes describe the new features and caveats for Cisco Unified Personal Communicator Release 8. These release notes are updated for every maintenance release but not for patches or hotfixes. For a list of the open caveats, see Open Caveats. Cisco Unified Personal Communicator selects a port to send and receive RTP traffic.
The application uses port 1. RTP and RTCP streams. For a particular stream, Cisco Unified Personal Communicator always uses the same port in the range to send and receive. Table 1 and Table 2 describe the ports using by Cisco Unified Client Services Framework for inbound and outbound traffic. Table 3 describes the ports used by Cisco Unified Personal Communicator. These ports are configured in Cisco Unified Communications Manager.
For more information about device configuration files, see the Cisco Unified Communications Manager System Guide: http: //www. US/products/sw/voicesw/ps. For details, see Configuring Network Ports on Client Computers. Restart Cisco Unified Personal Communicator.
If this does not resolve the issue, return to the Firewall settings, remove Cisco Unified Personal Communicator, and add it again to the list of applications that allow incoming connections. The voice VLAN is the VLAN that carries voice traffic. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate Qo. S actions. Cisco Unified Personal Communicator cannot use Simple Traversal of UDP through Network Address Translation (STUN), Traversal using NAT (TURN), or any other NAT- traversal scheme.
The application is tested in the most common configuration contexts, but due to production constraints, not all configurations are tested. It provides Cisco Unified IP Phone control through the Cisco Unified Communications Manager computer telephony interface (CTI). It is not required to enable IP telephony for Cisco Unified Personal Communicator users, but those users will not have telephony capabilities.
For Cisco Unified Communications Manager details, see the following URL: http: //www. US/products/sw/voicesw/ps. This server provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence details, see the following URL: http: //www. US/products/ps. 68.
You can use one of the following products: –Cisco Unity Connection. For more information about this product, see the following URL: http: //www. US/products/ps. 65. For more information about this product, see the following URL: http: //www. US/products/sw/voicesw/ps. You can use one of the following products: –Cisco Unified Meeting Place.
For information about this product, see the following URL: http: //www. US/products/sw/ps. Cisco Unified Meeting Place Express VT. For more information about Cisco Unified Meeting Place Express VT, see the following URL: http: //www.
US/prod/collateral/voicesw/ps. This application provides audio and video functionality for merged conference calls of three or more parties, placed through Cisco Unified Personal Communicator. For details about the MCUs: http: //www. US/products/hw/video/ps. You can use one or both of the following products, depending on your deployment: –Cisco Unified Meeting Place. For information about this product, see the following URL: http: //www. US/products/sw/ps.
Cisco Web. Ex. For more information about this product, see the following URL: http: //www. For details about how to integrate your conferencing server and Cisco Unified Personal Communicator, see the Deployment Guide for Cisco Unified Presence at the following URL: http: //www. US/products/ps. 68.
The - M models are not tested for compatibility with Cisco Unified Personal Communicator. Function buttons on particular headsets might not function correctly with Cisco Unified Personal Communicator.
For additional call control functionality, you may need to install Plantronics or Jabra software on your PC. While Cisco does perform basic testing of third- party headsets and handsets for use with Cisco Unified Personal Communicator, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance. If you are using the phone on your computer, only the voicemail features are supported in a virtualized environment. Function buttons on particular headsets might not function correctly with Cisco Unified Personal Communicator. When this occurs, Cisco Unified Personal Communicator cannot run calls that require higher processor speed, for example, video calls. The following applications use Cisco Unified Client Services Framework: . Codecs are used to encode and decode data, such as sound and video streams, that would otherwise use large amounts of network bandwidth when transmitted or disk space when stored.
Note Refer to Open Caveats for information on a caveat pretaining to the 9. However, the shared nature of system environments in which these products run is very different than a closed environment like Cisco IP Phones and we cannot guarantee equivalent performance. For information on the virtualized clients, refer to the following documentation locations: . Note CSCtu. 19. 23. CSCtu. 27. 46. 5 are open Cisco Unified Communications Manager caveats that affect the operation of Tandberg HD Video Interoperability while using a desktop phone. Refer to the Cisco Unified Communications Manager release documentation at http: //www.
US/products/sw/voicesw/ps. Note You must dial directly from Cisco Unified Personal Communicator or use the Cisco Unified Personal Communicator keypad to initiate video calls to Tandberg MXP Edge Devices. Video escalations initiated from the IP phone keypad will not escalate video correctly. The Cisco Unified Personal Communicator keypad in desktop or software phone mode must be used instead. This setting will store a fully justified path to a ringtone file. If this setting is not present, or the file cannot be found, the original ringtone is played. Ringtones must be in RAW format.
This setting applies to software phones only. Desktop phone ringtones can be customized using Phone Designer. If a match is found, the client can then display contact information about this number. This lookup can now be disabled by setting the LDAP.
This will disable all phone number lookups. The client will not be able to display contact information for any incoming or outgoing numbers if this value is set to false. For example, the following will now be displayed: Work : +1. This feature has been enhanced to allow for the usage of the placeholder $.
Using this placeholder anywhere in the URL will substitute the user's Cisco Unified Personal Communicator user ID when the URL is invoked. This section is available at the following location: http: //www. US/docs/voice. The PAK provides the software activation key and the license file. You must have an account on Cisco. This will result in a longer installation time. Install this software.
Microsoft Visual C++ 2. Cisco Unified Personal Communicator, if you are using MSI to install. You can download this package from the following links: ?
The Microsoft Visual C++ 2. Cisco Unified Client Services Framework: the Microsoft Visual C++ 2. Extract the files vcredist. Use the following command line option: vcredist. Cisco recommends that you use +E. Cisco Unified Personal Communicator, so that outgoing calls are easier to set up. If you use translation patterns, the rules are dynamically applied, and you do not need to restart services.
If you do not uninstall Cisco Unified Video Advantage, you are prompted to do so during the Cisco Unified Personal Communicator installation. Tip If you are performing a mass deployment of Cisco Unified Personal Communicator, you can use a software deployment tool to silently uninstall Cisco Unified Video Advantage from client computers prior to the installation. The executable file includes the prerequisite software for the application, as follows: . To save time during the installation process, we recommend that you install the prerequisite software in advance of installing Cisco Unified Personal Communicator. All of the prerequisite software is available from the Microsoft website.
Note If the minimum required version of . NET Framework is not installed on the computer, Cisco Unified Personal Communicator runs the installer stub provided for that application. The installer stub downloads the . NET Framework software from the Microsoft website. This action requires Internet access and takes a considerable amount of time.
We recommend that you install the required release of Microsoft . NET Framework in advance of the Cisco Unified Personal Communicator installation to save time and avoid any Internet access issues. The MSI file does not contain any of the prerequisite software that is required for Cisco Unified Personal Communicator. Note If you choose to install the MSI file, you must install the prerequisite software prior to installing Cisco Unified Personal Communicator. You can use group policy to deploy administrator configuration settings.
You can use the batch script to deploy administrator configuration settings. The administrator can use the options listed in Automated Mass Deployment to deploy the administrator configuration settings. Note We strongly recommend that you use the executable file for standalone installations. Step 3 Right- click Group Policy Objects, then select New. Step 4 Create a new group policy object.
Step 5 Select the new group policy object in the GPMC console tree. Step 6 (Optional) To verify that you can deploy to one user with the new group policy object, deploy a desktop wallpaper image to one user or computer as follows: a. Specify a user or computer to which you want to deploy the desktop wallpaper image in the Scope tab. Right- click the group policy object in the GPMC console tree, then select Edit. Select User Configuration > Policies > Administrative Templates > Desktop > Desktop in Group Policy Management Editor. Double- click the Desktop Wallpaper setting. Set the setting to Enabled, and specify other details for the desktop wallpaper.
To refresh the group policy for the user or computer, execute the following command on the computer that is affected by the group policy change: gpupdate /force g. Verify that the desktop wallpaper image is updated on the computer affected by the group policy change. Step 7 Specify the users or computers to which you want to deploy in the Scope tab of the new group policy object. Step 8 Right- click the group policy object in the GPMC console tree, then select Edit. Step 9 Select User Configuration or Computer Configuration, then Policies > Software Settings in Group Policy Management Editor.
Step 1. 0 Right- click Software installation, then select New > Package. Step 1. 1 Select the MSI file that you want to install. Step 1. 2 Select Assigned in the Deploy Software dialog box, then select OK.
An information window displays descriptions of the changes as they are being made. You can use either the msiexec command, or the Cisco. Unified. Personal. Communicator. K9. You can also specify features to install with Cisco Unified Personal Communicator. To successfully install Cisco Unified Personal Communicator, you must always include the CSF and JRE features.
Use the following command to install Cisco Unified Personal Communicator with the Microsoft Office Integration feature: msiexec /i Cisco. Unified. Personal. Communicator. K9. ADDLOCAL=. This must be installed for Cisco Unified Personal Communicator to operate correctly. This must be installed for Cisco Unified Personal Communicator to operate correctly. This should only be chosen if Microsoft Office 2. Internet. Explorer Click- to- call features for Microsoft Internet Explorer.
Outlook Click- to- call features for Microsoft Outlook. Power. Point Click- to- call features for Microsoft Power. Point. 1 Word Click- to- call features for Microsoft Word. Firefox Click- to- call features for Mozilla Firefox. Smart. Tags Smart Tag call menu options in Microsoft Office.
Users will be prompted to close the applications indicated when the following options are used: . By default, Cisco Unified Personal Communicator expects self- signed certificates, except when the administrator configures a CCMCIP security profile with a specified certificate type. The default location for storing security certificates is as follows: . Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Settings. Use the CSF certificate directory field to specify the absolute path to the folder where the certificates are stored. Step 3 (Optional) To specify the Server Certificate Verification parameter for a CCMCIP security profile, do the following: a. Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CCMCIP Profile(CUPC 8.
Select the profile you want to change. In the Server Certificate Verification field, select one of the following options: –Any Certificate –Self Signed or Keystore –Keystore Only Enabling Availability Status for Microsoft Office Users To enable the availability status feature of Cisco Unified Personal Communicator to work with the supported Microsoft Office applications, the administrator must configure an attribute in Microsoft Active Directory. Step 2 Expand the domain that contains your users. Step 3 Open the organizational unit (OU) that contains your users. Add a new value to the proxy.
Addresses attribute in the format `SIP: email- address', for example, `SIP: johndoe@cisco. Limitations and Restrictions Review Table 1. Cisco Unified Personal Communicator. Table 1. 0 lists known limitations that will not be fixed, and there is not always a workaround. The table is sorted by severity, then by identifier in alphanumeric order. Make sure to read the Important Notes. Note Some of the headlines in Table 1.
Cisco Unified Integration for Microsoft Office Communicator, but are also relevant to Cisco Unified Personal Communicator. CSCtk. 36. 28. 1 3 audio- svc Disconnect headset when playing VM, loose audio & audio error on next call CSCtr. Media Escalation fails if no default browser is defined CSCtr. Client intermittently freezes the laptop when the user disconnects the call CSCtk.
CAST Service Won't Initialize Intermittently CSCts. Headset not picked up by CUPC for first time it's connected to a usb port CSCtk. CSF should also be able to support comfort noise payload type 1. Important Notes . It downloads the server version to perform this comparison. If the server version cannot be downloaded within 3. Users can safely ignore this error and continue entering desktop phone mode.
It allows for Quality of Service on IP networks where packet priority is dependent on the DSCP value. Packets with higher DSCP values are given a higher priority as they traverse the network. These operating systems reset all DSCP values to zero that have been set by the application if the user is not an administrator and the UAC user account control setting is turned on. This was the behavior on Cisco Unified Personal Communicator releases prior to 8. DSCP packet marking is operating system driven for Windows Vista and 7 in the non- Administrative user / UAC case. This is necessary because the Windows Vista and 7 operating systems need to mark DSCP values for audio and video packets differently and thus need a way to discover how to separately identify audio and video streams. Since the Cisco Unified Personal Communicator 8.
OS Group Policy can be configured to distinguish one from the other and mark the media packets appropriately. Perform the following procedure to create audio and video group policies: Procedure Step 1 Go to the Cisco Unified Communications Manager administration page.